Vv99 Privacy Policy — How We Keep Your Information Safe

Vv99 is a leading online gaming and betting platform in Bangladesh. We take our users' privacy very seriously. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what steps we take to keep your data safe.

By using the vv99 website or app, creating an account, or accessing any of our services, you are voluntarily agreeing to this Privacy Policy. Please read it carefully before you start using our services.

Vv99 may update this Privacy Policy from time to time. For significant changes, we will notify you by email or in-app notification. The date of the latest update will be shown at the top of this page.

Vv99 collects certain information to operate its services effectively. We only collect what is strictly necessary to provide those services.

Personal Information

The following information is collected from you when you register an account:

• Full name & date of birth
• Email Address & Mobile Number
• Home address & postal code
• National ID or passport number (for KYC verification)

Financial Information

The following information is collected during the deposit and withdrawal process:

• Mobile Banking Number (bKash, Nagad, Rocket)
• Bank account details (where applicable)
• Transaction History & Amount

Technical Information

Some information is collected automatically while you use the platform:

• IP Address & Device Type
• Browser & operating system information
• Cookie & Session Data
• Activity Logs on the Platform

Vv99 uses collected data only for specific, legitimate purposes. We never use your information for any unauthorized activity.

Purpose	Type of Information	Legal Basis
Account Management	Personal Information	Contract Performance
Identity Verification (KYC)	Identity & Financial Information	Legal Obligations
Payment Processing	Financial Information	Contract Performance
Fraud Prevention	Technical Data & Logs	Legitimate Interest
Customer Support	Personal & Transaction Information	Contract Performance
Marketing (With Consent)	Email, Preference Data	Consent

Vv99 uses cookies on its website and app. Cookies are small text files stored on your device that help the platform remember your preferences and session information.

We use three types of cookies — Essential Cookies Which are essential for the platform to function, Performance Cookies Which help us analyze site performance and Functionality Cookies Which remembers your preferences and language settings.

You can manage cookies through your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

Vv99 never sells or rents your personal information. However, data may be shared with third parties in the following limited circumstances:

• Payment Processors: With payment gateways such as bKash, Nagad, and others to process deposits and withdrawals.
• Identity Verification Services: KYC verification is completed through approved verification agencies.
• Legal Obligations: Upon a valid court order or lawful request from a government authority.
• Fraud Prevention: To the relevant authorities for the prevention of money laundering and fraud.
• Business Changes: In the event of a company merger or acquisition, the terms of this policy will remain in effect.

All third parties we work with are bound by strict confidentiality agreements and may only use your information for the specific purposes defined.

Vv99 does not retain your information longer than necessary. Data is generally kept for the duration your account is active and, after closure, for as long as required by applicable legal obligations.

• Account Information: up to 5 years after account closure
• Transaction Data: Up to 7 years (financial regulatory requirements)
• KYC Documents: up to 5 years after account closure
• Cookie & Session Data: until the session ends or up to 1 year, whichever comes first
• Customer Support Records: up to 3 years

Vv99 respects your data protection rights. You may exercise the following rights:

Vv99 uses industry-leading security technologies to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall Protection: An advanced firewall system prevents unauthorized access.
• Regular Security Audits: Regular security audits conducted by third parties.
• Data Masking: Masking technology is used when displaying sensitive information.
• Automatic Session Timeout: Automatic logout after a period of inactivity.

Please keep in mind, however, that no one can guarantee 100% security on the internet. Make sure to keep your password safe and never share it with anyone.

Vv99 is strictly an adults-only platform. No one under the age of 18 may use our services. We do not knowingly collect personal information from minors.

If we discover that a minor has created an account, we will immediately suspend it and delete all associated data. If a parent or guardian becomes aware of their child's account, please contact us right away.

Vv99 may amend or update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified at your registered email address of any significant changes.
• A popup notification may be displayed when you log in to the platform.
• Continued use of our services after any changes will be considered acceptance of the updated policy.

We always aim to ensure that any changes are convenient for you and further strengthen the protection of your privacy. If you have concerns about any changes, please contact our support team.

For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team is always on hand to address your concerns.